Frequently Asked Questions
We’ve got answers. Everything you need to know about wash & fold, pickup, and delivery.
Wash and Fold Questions
Monday–Saturday 8 AM–6 PM at our Wilmington location. Just bring your laundry in a bag — we’ll weigh and tag it.
Tide, Gain, or All Free & Clear (hypoallergenic). Choose at drop-off or scheduling. HE detergent, softener optional.
$1.89 per pound. Same rate for drop-off or pickup & delivery.
30 lb minimum for pickup & delivery. No minimum for drop-off.
48 hours standard. Rush (24 hr) for $15 flat. Same-day possible for drop-offs before noon.
No. Every order is washed, dried, and folded separately — your clothes only.
Pickup and Delivery Questions
Monday–Saturday, 8 AM–6 PM.
Free both ways in all service areas. No fuel surcharges.
Text 910-660-4635, use our online scheduler, or reply to your reminder text. One-time or recurring.
No. Leave bags on the porch or in a designated spot. We text 30 minutes before arrival.
Simply include instructions at scheduling or drop-off. Cold wash, no softener, inside-out — we follow exactly.
Never. Use us once or every week — no contracts, no fees.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed. We provide reusable Laundry Done bags on your first order — free.
Pause your recurring route with one text. Resume anytime. No charges while paused.
Still Have Questions?
Get In Touch!
We’re here to help. Reach out anytime — by phone, text, or form.